Public IT Services

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Management and Support of Operation and Maintenance

Release Date：2014-06-25

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TravelSky’s Management and Support of Operation and Maintenance

Our service is based on the past three decades of experiences of IT operation and maintenance, along with the understanding and practice for ITIL. It has thousands of servers and provides operation and maintenance supports covering almost all the major software and hardware platforms. We can provide the comprehensive, professional, and efficient operation and maintenance management and support services.

TravelSky’s Practices

High Complexity

TravelSky is operating and maintaining one of the most complex applications of the industry, technologies covered almost all major platform software and hardware, the complexity is very high. Currently, servers we operated and maintained include: more than 2,000 sets of hardware equipment, more than 17,000 ports of optical fibers and client networks, about 1PB memory system, more than 1,000 sets of system platforms, around 80 sets of database platforms and more than 50 sets of middleware environments.

High Throughput

Operation and maintenance platform of TravelSky with a processing ratio of 100%, handled more than 9,000,000 events. E-travel distribution system handled more than 300,000,000 travelers annually. With its huge throughput, the system is one of eight most important national core systems.

Abundant Experience

TravelSky has more than 30 years` practical experience in operation and maintenance. Technical team of operation and maintenance management has more than 700 faculty members with deep technical skills and rich experience, which enable us meet the requirements of rapid development and operational process.

Why Choose TravelSky?

As one of the leading IT service operators, TravelSky developed and realized the automation of IT service process and the standardization of service delivery according to its operation and maintenance experience and technical background over the years, and along with the understanding of operation and maintenance concepts of ITIL. Through us, you can directly share our thirty years of experience and knowledge.

The best practice of ITIL concepts and the full realization of ten management processes of ITIL V2 enable you comprehensively improve the quality of operation and maintenance.

IT service management platform that armed at integrating technology with business, based on resource monitoring and drove by service process, will effectively help you to sort, analyze, design and realize IT service management system.

Perfect emergency process faced business and system will ensure high availability and sustainability of your business.

TravelSky possesses strong financial situation and long-term service commitment.

Benefits of TravelSky’s management and support services of operation and maintenance:

With the development of business and the rapidly growth of IT demands, TravelSky will help you get rid of burdensome operation and maintenance management and enable you specialized in your core business.

When you encounter a new IT demand, we will provide you with professional, fast and comprehensive solutions.

Whether you are hosting or managing remotely through us, TravelSky will ensure the reliable and stable running of IT infrastructure and make sure your business worry-free.

TravelSky will help you reduce resource consumption cost based on its unique architecture design and advanced technologies.

The strong technical team and rich experience of TravelSky will always provide you with escort and butler service. Our slogan is: grant whatever is requested.

TravelSky’s Operation and Management Service

Services	Service Goals
Server Resources and Management	High-grade data center and network of TravelSky are nationwide distributed. They are used to provide customer with server required by hosting system and other services, such as related monitoring, operation and maintenance management.
IT System Management	Under the guidance of TravelSky`s high available service methods, we can provide IT system daily check, health check, daily management and performance optimization and so on.
IT Safety Management	According to relevant international and domestic standards, we provide customer with system security, ensure the security of customer`s information system assets and meet compliance requirements.
Remote Management Center for Enterprises	We provide system services to customer by on-site support and remote monitoring. Our professional multi-level support services can ensure the reliability and continuity of customer`s IT system, and the customer can obtain more economic and professional IT management services.
Emergency treatment system based on ITIL	Based on ITIL, we tailored emergency treatment process and system to comprehensively improve your quality of operation and maintenance management.

TravelSky’s IT Support Services

Services	Service Contents
Design Consultation Service	We provide customer with kinds of design consultation services, including integrated automation management of hardware server, storage, middleware and database; expert consultation; performance diagnosis and optimization; assessment of high availability; capacity planning and cost control.
Deployment and Implementation Services	Services we provided covering hardware server, storage, middleware, database installation, upgrading, integrated automation management, HA, security reinforce, and implementation of APACHA safety control.
MA	Services we provided including hardware server, storage, middleware, system health inspection of database, service pack, telephony support, diagnosis of remote dial, emergency field, specially-assigned person and experts, monitoring and management.
Training Test	We provide customer with training and test of mainstream market products, such as hardware server, storage, middleware and database.
Hardware and Storage Service	We provide customer with daily check, monitoring, health check and daily management of storage system, and performance optimization services. Our products support platforms and systems of several vendors, such as Unisys，IBM，SUN，HP，EMC、HDS and NetApp.
Database Services	Provide clients with services such as inspection, monitoring, performance check, daily management and performance optimization of database systems; Oracle, DB2, SQLServer, MYSQL, EDB, PostgreSQL, Teradata and other mainstream products are supported.
Middleware Services	Provide clients with services such as inspection, monitoring, performance check, daily management and performance optimization of middleware; WebSphere Application Server, WebLogic Application Server, WebSphere MQ, Tuxedo, Apache, Iplanet, Sun Http Server and other mainstream products are supported.
System Architecture Planning and Optimizing Service	Analyze existing and future demands and needs in accordance with the short-term and long-term business goals of enterprises; combine existing IT architecture and IT strategies and introduce mature technologies such as virtualization, monitoring, integrated store, network acceleration and disaster backup to optimize IT architecture, improve service management and enhance the usability of the IT services for clients.

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